:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:#17211d;background:#eef2f0;font-synthesis:none;text-rendering:optimizeLegibility}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}.app-shell{min-height:100vh;display:grid;grid-template-columns:248px 1fr}.sidebar{background:#10231c;color:#f2f7f4;padding:22px 16px;display:flex;flex-direction:column;gap:24px;max-height:100vh;overflow:auto}.brand{display:flex;align-items:center;gap:10px;font-size:18px;font-weight:700}nav{display:grid;gap:8px}.nav-button,.ghost-button,.primary-button,.secondary-button,.danger-button,.icon-button{border:0;cursor:pointer;border-radius:8px;min-height:42px}.nav-button{color:#dce9e2;background:transparent;display:flex;align-items:center;gap:10px;padding:0 12px;text-align:left}.nav-button.active,.nav-button:hover{background:#1f4637;color:#fff}.ghost-button{margin-top:auto;color:#dce9e2;background:#183229;display:flex;align-items:center;justify-content:center;gap:8px}.secondary-button,.danger-button{padding:0 14px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid #cbd8d2;background:#fff;color:#20342b;white-space:nowrap}.danger-button{background:#fff5f5;color:#9b1c1c;border-color:#fecaca}.secondary-button:disabled,.danger-button:disabled{opacity:.55;cursor:not-allowed}.content{padding:28px;overflow:auto}.page-header{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px}h1{font-size:24px;margin:0}h2{font-size:16px;margin:0 0 10px}.login-page{min-height:100vh;display:grid;place-items:center;padding:24px}.login-panel{width:min(420px,100%);background:#fff;border:1px solid #d6dfda;border-radius:8px;padding:28px;display:grid;gap:16px}.form-grid{background:#fff;border:1px solid #d6dfda;border-radius:8px;padding:20px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;max-width:940px}.filter-row,.action-row,.button-row,.header-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:14px}.bulk-panel{background:#fff;border:1px solid #d6dfda;border-radius:8px;padding:14px;margin-bottom:14px}.bulk-panel .action-row:last-child{margin-bottom:0}.muted{color:#587068;font-size:13px}.form-help{color:#587068;font-size:13px;line-height:1.5;margin:-4px 0 0}.warning-block{background:#fff7ed;border:1px solid #fed7aa;color:#9a3412;border-radius:8px;padding:12px 14px;margin-bottom:16px;font-weight:600}.persona-form{max-width:none;margin:16px 0 18px}.success-text{color:#166534;font-size:14px;font-weight:700}.section-heading-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.emoji-section-stack{display:grid;gap:12px}.emoji-config-section{background:#fbfdfc;border:1px solid #d6dfda;border-radius:8px;overflow:hidden}.emoji-config-section summary{align-items:center;cursor:pointer;display:flex;justify-content:space-between;list-style:none;padding:14px 16px;-webkit-user-select:none;user-select:none}.emoji-config-section summary::-webkit-details-marker{display:none}.emoji-config-section summary:after{color:#587068;content:"展开";font-size:12px;font-weight:800}.emoji-config-section[open] summary{border-bottom:1px solid #d6dfda}.emoji-config-section[open] summary:after{content:"收起"}.emoji-config-section summary span{display:grid;gap:4px}.emoji-config-section summary strong{color:#17211d;font-size:16px}.emoji-config-section summary small{color:#587068;font-size:13px;line-height:1.4}.emoji-config-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:14px}.emoji-config-row{border:1px solid #d6dfda;border-radius:8px;display:grid;grid-template-columns:minmax(130px,.6fr) minmax(210px,1fr) minmax(150px,.6fr);gap:10px;padding:12px}.emoji-field-use{color:#587068;font-size:12px;grid-column:1 / -1;line-height:1.45;margin-top:-4px}.bot-preview{background:#f8faf9;border:1px solid #d6dfda;border-radius:8px;color:#17211d;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,monospace;font-size:13px;line-height:1.6;margin:0;overflow:auto;padding:12px;white-space:pre-wrap}.success-panel{background:#f0fdf4;border:1px solid #bbf7d0;border-radius:8px;color:#166534;display:grid;gap:6px;margin-top:16px;padding:14px}.filter-row input,.filter-row select,.action-row input,.action-row select,.header-actions select{width:auto;min-width:150px}.inline-actions{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.inline-actions .secondary-button,.inline-actions .danger-button{min-height:32px;padding:0 10px}.inline-check{display:inline-flex;align-items:center;gap:8px;color:#24352f;font-size:14px;font-weight:600}.inline-check input{width:auto}.session-chip{display:grid;gap:4px;background:#183229;border:1px solid #2b5444;border-radius:8px;padding:10px 12px}.session-chip span{color:#a7c0b5;font-size:12px}.metric-grid{display:grid;grid-template-columns:repeat(5,minmax(130px,1fr));gap:12px;margin-bottom:18px}.metric{background:#fff;border:1px solid #d6dfda;border-radius:8px;padding:14px;display:grid;gap:6px}.metric span{color:#5b7068;font-size:13px}.metric strong{font-size:24px}.split-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(320px,.75fr);gap:16px}.panel-block{display:grid;gap:10px}.info-table{min-width:520px}.info-table th{width:180px;color:#587068;font-weight:700}.info-table tbody tr{cursor:default}.tile-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px}.tile{background:#fff;border:1px solid #d6dfda;border-radius:8px;padding:14px;display:grid;gap:6px}.tile span,.hint-text{color:#587068;font-size:14px}.check-list{display:grid;gap:8px;align-content:center}.check-list label{display:flex;align-items:center;gap:8px}label{display:grid;gap:8px;font-weight:600;color:#24352f}input,select,textarea{width:100%;border:1px solid #becbc5;border-radius:8px;padding:10px 12px;background:#fff;color:#17211d}textarea{resize:vertical}.span-2{grid-column:span 2}.primary-button{background:#0c7a43;color:#fff;padding:0 16px;display:inline-flex;align-items:center;justify-content:center;gap:8px;width:fit-content}.primary-button:disabled{opacity:.6;cursor:wait}.icon-button{width:42px;display:grid;place-items:center;background:#fff;border:1px solid #d6dfda;color:#24352f}.hint{display:inline-flex;align-items:center;gap:6px;color:#587068;font-size:14px}.table-wrap{background:#fff;border:1px solid #d6dfda;border-radius:8px;overflow:auto}table{width:100%;border-collapse:collapse;min-width:860px}th,td{padding:12px;border-bottom:1px solid #e1e8e4;text-align:left;vertical-align:top;font-size:14px}tbody tr{cursor:pointer}tbody tr:hover{background:#f7faf8}.mono{font-family:SFMono-Regular,Consolas,monospace;font-size:12px;max-width:260px;overflow-wrap:anywhere}.status{display:inline-flex;align-items:center;min-height:24px;border-radius:999px;padding:2px 10px;font-size:12px;font-weight:700;background:#e5e7eb;color:#1f2937}.status-sent,.status-accepted,.status-processed{background:#dbeafe;color:#1d4ed8}.status-delivered,.status-read{background:#dcfce7;color:#166534}.status-failed,.status-error{background:#fee2e2;color:#991b1b}.status-active{background:#dcfce7;color:#166534}.status-disabled,.status-needs_attention{background:#fee2e2;color:#991b1b}.status-draft,.status-scheduled,.status-queued,.status-running,.status-paused,.status-completed,.status-cancelled,.status-approved,.status-yes,.status-no,.status-pending{background:#e5e7eb;color:#1f2937}.status-approved,.status-completed,.status-yes{background:#dcfce7;color:#166534}.status-running,.status-queued{background:#dbeafe;color:#1d4ed8}.status-paused,.status-scheduled,.status-pending{background:#fef3c7;color:#92400e}.status-cancelled,.status-no{background:#f3f4f6;color:#4b5563}.conversation-layout{display:grid;grid-template-columns:minmax(280px,380px) minmax(0,1fr);gap:16px;align-items:start}.conversation-list,.conversation-detail{background:#fff;border:1px solid #d6dfda;border-radius:8px;min-height:520px}.conversation-list{display:grid;align-content:start;overflow:hidden}.conversation-item{border:0;border-bottom:1px solid #e1e8e4;border-radius:0;background:#fff;color:#17211d;display:grid;gap:5px;padding:12px 14px;text-align:left;width:100%;min-height:96px}.conversation-item:hover,.conversation-item.active{background:#f1f7f4}.conversation-title,.conversation-meta{display:flex;align-items:center;justify-content:space-between;gap:8px}.conversation-preview{color:#587068;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-meta small{color:#72867e;font-size:12px}.badge-count{min-width:24px;height:24px;border-radius:999px;background:#0f6b4f;color:#fff;display:inline-grid;place-items:center;font-size:12px;font-style:normal;font-weight:800}.conversation-detail{padding:16px}.conversation-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;border-bottom:1px solid #e1e8e4;padding-bottom:14px;margin-bottom:14px}.message-thread{display:grid;gap:10px;max-height:420px;overflow:auto;padding-right:4px}.chat-bubble{max-width:760px;border:1px solid #cfe0d7;border-radius:8px;padding:10px 12px;display:grid;gap:6px}.chat-bubble.inbound{background:#f6fbf8}.chat-bubble span,.chat-bubble small{color:#587068;font-size:12px}.conversation-notes{border-top:1px solid #e1e8e4;display:grid;gap:12px;margin-top:16px;padding-top:14px}.empty-state{color:#587068;padding:20px}.event-row{margin-top:18px;background:#fff;border:1px solid #d6dfda;border-radius:8px;padding:16px}.event-row>div{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.event-row span{color:#587068;font-size:13px}.error-block{background:#fef2f2;border:1px solid #fecaca;border-radius:8px;color:#b42318;margin-bottom:16px;padding:14px}.error{color:#b42318}@media(max-width:860px){.app-shell{grid-template-columns:1fr}.sidebar{position:sticky;top:0;z-index:2}nav{grid-template-columns:repeat(2,minmax(0,1fr))}.content{padding:18px}.form-grid,.metric-grid,.split-grid,.emoji-config-grid,.conversation-layout,.emoji-config-row{grid-template-columns:1fr}.span-2{grid-column:span 1}}